A Tarpon Health and RCM Leaders Forum Podcast

Cardigans and Coffee

Listen to this discussion on Colorado University Health System's analytics and automation journey under Jen's leadership.

Q+A with Surya Ravulaparthy, VP Revenue Cycle at Marshfield Clinic

Ben discusses his professional journey with Surya, touching upon his evolving perspective over the course of his career. Additionally, their conversation spans topics such as AI governance, cybersecurity, the global workforce, rural healthcare, and the future trajectory of the revenue cycle.

Q+A with Kelly Thornton, AVP Revenue Cycle at University of Texas Southwestern

In our second episode, Ben and Kelly talk about Change Health Cyberattack, preventing and measuring denials, collecting payments up front, and using new technologies to improve operations.

Q+A with Scott Cooper, president of Amplify Revenue Cycle Management at Ovation
In our first episode of "Cardigans and Coffee," Ben and Scott dive into a wide ranging conversation centered on revenue cycle leadership. Scott shares insights on navigating diverse EMRs, addressing talent challenges, and leveraging automation to enhance RCM efficiency.

Our team was a little idealistic about how much maintenance was going to be required. Someone at Tarpon once explained that building automation is like managing your email inbox - it never gets to zero.”

- Jen Snyder

“We have partnered with Tarpon over the last six months to identify the highest-impact RPA opportunities. I believe that the magic with RPA is not the technology but the design, application to your organization’s workflows, and going after the best use cases. We have around 31 RPA use cases that are going to create value.”

- Scott Cooper

On LLMs: “We are using LLMs to justify our level of coding by having the models look at the E/M guidelines and the patient’s medical record to write an appeal letter. Once the letter is written, our nurses check the letter for accuracy and forward it along to the payer.”

- Kelly Thornton

On the profile of a biller in 2035: “The technology has a long way to go from where we are today, but I think it will get us to a place where we don't have a billing department like we have today. It will be more like a leadership team that's working exceptions with support from automation and a global workforce. I see a future that is highly automated and globalized.”

- Surya Ravulaparthy